Video Identification Germany and Austria

Incident Report for Scalable Capital

Resolved

This incident has been resolved.

Posted Sep 02, 2026 - 13:35 CEST

Identified

Our partner is currently investigating possible technical limitations with the video identification for Germany and Austria. In Germany, please use the option to identify yourself via e-ID or at the Deutsche Post branch in the meantime. We are working with our partner to find a timely solution. Thank you for your understanding.

Posted Sep 02, 2026 - 10:28 CEST

This incident affected: Identification (Video Identification (Germany and Austria)).