Phone only partly available
Update - Currently, we are only available by phone in Germany and Austria to a limited extent. If you already have a Scalable account: Log in via the app or web and navigate to the chat via Support (App: Profile > Support). If you cannot access your account or do not have one yet, please contact us at service@scalable.capital.
Jun 09, 2026 - 23:43 CEST
Identified - We are currently only partly available by phone in Germany and Austria.
Jun 04, 2026 - 09:53 CEST

About This Site

The Scalable Capital status page keeps you informed about maintenances and relevant technical issues regarding your experience with Scalable Capital. No claim to actuality and completeness.

Legal information: https://de.scalable.capital/en/legal-information
Privacy Policy: https://de.scalable.capital/en/privacy

Onboarding Operational
Identification Operational
Video Identification (Germany and Austria) Operational
eID Operational
Video Identification (France, Spain, Italy, Netherlands) Operational
App Operational
iOS Operational
Android Operational
Web Operational
Exchanges Operational
Munich Stock Exchange (gettex) Operational
Frankfurt Stock Exchange (Xetra) Operational
European Investor Exchange Operational
Custody account Operational
Baader Bank Operational
Scalable Capital Operational
Crypto Operational
Derivatives Operational
Client Support Degraded Performance
Phone Degraded Performance
Contact Form Operational
E-Mail Operational
Chat GER/AT Operational
Chat FR Operational
Chat ES Operational
Chat IT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Login - Maintenance work Jun 10, 2026 23:30 - Jun 11, 2026 00:30 CEST

We are performing scheduled maintenance for the Scalable login on 10.06.2026. These are scheduled to last from 23:30 to 00:30 on 11.06.2026 . Please follow the instructions in the app to authenticate during the maintenance work. It will not be possible to change password, email address or personal data during this time. Thank you for your understanding.
Posted on Jun 10, 2026 - 15:59 CEST
Jun 10, 2026

No incidents reported today.

Jun 9, 2026

Unresolved incident: Phone only partly available.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Note
Resolved - This incident has been resolved.
Jun 1, 08:21 CEST
Identified - We are currently investigating possible technical limitations. We will keep you updated on any possible impairments via this page.
Jun 1, 07:48 CEST
Identification Germany and Austria
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 CEST
Scheduled - Our partner is performing a scheduled maintenance from 07:00(CET) to approximately 08:00 (CET) on 01.06.2026. During this time, identification will not be possible for Germany and Austria. Thank you for your understanding.
May 31, 18:00 CEST
May 31, 2026

No incidents reported.

May 30, 2026
Maintenance work
Completed - The scheduled maintenance has been completed.
May 30, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 CEST
Scheduled - We are performing scheduled maintenance on May 30, 2026. This is scheduled to last from 10:00 to 12:00 (CEST). Please note that during this period, access to the Wealth portfolios, new Wealth client onboarding, and client information might be temporarily unavailable. Thank you for your understanding.
May 29, 16:23 CEST
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 CEST
Scheduled - We are performing scheduled maintenance on the 26.05.2026. This is scheduled to last from 23:00 (CEST) to 01:00 (CEST). During the maintenance work, our web customer area and mobile apps will not be fully available. Thank you for your understanding.
May 21, 14:12 CEST
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