Scalable Capital Status

All Systems Operational

About This Site

The Scalable Capital status page keeps you informed about maintenances and relevant technical issues regarding your experience with Scalable Capital. No claim to actuality and completeness.

Legal information: https://de.scalable.capital/en/legal-information
Privacy Policy: https://de.scalable.capital/en/privacy

Onboarding Operational

Identification Operational

Video Identification (Germany and Austria) Operational

eID Operational

Video Identification (France, Spain, Italy, Netherlands) Operational

App Operational

iOS Operational

Android Operational

Web Operational

Exchanges Operational

Munich Stock Exchange (gettex) Operational

Frankfurt Stock Exchange (Xetra) Operational

European Investor Exchange Operational

Custody account Operational

Baader Bank Operational

Scalable Capital Operational

Crypto Operational

Derivatives Operational

Client Support Operational

Phone Operational

Contact Form Operational

E-Mail Operational

Chat GER/AT Operational

Chat FR Operational

Chat ES Operational

Chat IT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 26, 2026

No incidents reported today.

Jun 25, 2026

Maintenance work

Completed - The scheduled maintenance has been completed.
Jun 25, 01:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 23:30 CEST

Scheduled - We are performing scheduled maintenance on 24.06.2026. This is scheduled to last from 23:30 (CEST) to 01:30 (CEST) on 25.06.2026. During the maintenance work, our web customer area and mobile apps will not be fully available. Thank you for your understanding.
Jun 22, 15:09 CEST

Jun 24, 2026

Identification Maintenance Work

Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 CEST

Scheduled - Our partner is performing a scheduled maintenance from 22:00 (CEST) on 23.06.2026 to approximately 02:00 (CEST) on 24.06.2026. During this time, identification will not be possible for Germany and Austria. Thank you for your understanding.
Jun 19, 08:46 CEST

Jun 23, 2026

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

Order rejections

Resolved - This incident has been resolved.
Jun 18, 07:14 CEST

Identified - There are currently an increasing number of incorrect order rejections. If you are affected, please place the order again at a later time. We are working with our partners to find a solution as soon as possible. We apologise for the inconvenience.
Jun 17, 18:22 CEST

Jun 17, 2026

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Phone only partly available

Resolved - This incident has been resolved.
Jun 12, 17:46 CEST

Update - Currently, we are only available by phone in Germany and Austria to a limited extent. If you already have a Scalable account: Log in via the app or web and navigate to the chat via Support (App: Profile > Support). If you cannot access your account or do not have one yet, please contact us at service@scalable.capital.
Jun 9, 23:43 CEST

Identified - We are currently only partly available by phone in Germany and Austria.
Jun 4, 09:53 CEST