Video Identification Germany and Austria

Incident Report for Scalable Capital

Resolved

This incident has been resolved.

Posted May 14, 2026 - 08:52 CEST

Identified

We are currently investigating possible technical limitations with the video identification for Germany and Austria. In Germany, please use the option to identify yourself via e-ID or at the Deutsche Post branch in the meantime. We are working with our partner to find a timely solution.

Posted May 13, 2026 - 21:17 CEST

This incident affected: Identification (Video Identification (Germany and Austria)).