All Systems Operational

About This Site

The Scalable Capital status page keeps you informed about maintenances and relevant technical issues regarding your experience with Scalable Capital. No claim to actuality and completeness.

Legal information: https://de.scalable.capital/en/legal-information
Privacy Policy: https://de.scalable.capital/en/privacy

Onboarding Operational
Identification Operational
Video Identification (Germany and Austria) Operational
eID Operational
Video Identification (France, Spain, Italy, Netherlands) Operational
App Operational
iOS Operational
Android Operational
Web Operational
Exchanges Operational
Munich Stock Exchange Operational
Frankfurt Stock Exchange (Xetra) Operational
Custodian Bank Operational
Crypto Operational
Derivatives Operational
Website Operational
Client Support Operational
Phone Operational
Contact Form Operational
E-Mail Operational
Chat GER/AT Operational
Chat FR Operational
Chat ES Operational
Chat IT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 11:46 CET
Identified - Trading may currently be available to a limited extent. This is due to technical problems. Please submit your instructions as soon as technically possible.

Orders may temporarily
- not be created,
- not be cancelled and/or
- not displayed with the most recent status.

Orders that have already been placed can still be executed on the exchanges.

Mar 18, 08:34 CET
Completed - The scheduled maintenance has been completed.
Mar 18, 10:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:45 CET
Scheduled - Our partner is performing a maintenance from 14th to 18th March. During this time, it will temporarily not be possible to make deposits via the Instant payment option. Other payments might be affected by a delay. This affects deposits, direct debits for savings plans and withdrawals. The instruction of transactions is not restricted.
Mar 14, 20:43 CET
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 01:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 CET
Scheduled - We are performing scheduled maintenance on the 14.03.2024. This is expected to last from 01.00 am to 01.15 am. During the maintenance work, our web customer area and mobile apps will be unavailable. Thank you for your understanding.
Mar 13, 16:21 CET
Mar 13, 2024

No incidents reported.

Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 01:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:30 CET
Scheduled - We are performing scheduled maintenance on 12.03.2024. These are scheduled to last from 0.30am to 01.30am. During the maintenance work, our web app will partially be unavailable. It will also not be possible to change passwords and email addresses during this time. Thank you for your understanding.
Mar 11, 14:39 CET
Mar 11, 2024
Resolved - This incident has been resolved.
Mar 11, 11:47 CET
Update - We are continuing to work on a fix for this issue.
Mar 11, 11:47 CET
Identified - We are currently only partly available by phone in Germany and Austria. Please contact us via email at service@scalable.capital or use the chat function on our website or the app.
Mar 11, 11:23 CET
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 15:28 CET
Identified - Only Frankfurt exchange affected: The trading venue may be available to a limited extent. This is due to technical problems.

Other venues are not affected. Please submit your orders as soon as technically possible.

Orders on Frankfurt exchange may temporarily
- not be created,
- not be cancelled and/or
- not be executed on the exchange.

Mar 7, 14:48 CET
Resolved - This incident has been resolved.
Mar 7, 15:23 CET
Identified - We are currently investigating possible technical limitations with identification for Germany and Austria. We are working with our partner to find a timely solution.
Mar 7, 11:29 CET
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 09:04 CET
Identified - There are currently no quotes for stocks on the Munich stock exchange. Orders may therefore be executed with a time delay.
Trading is still possible for
- All other securities
- This security on other exchanges (depending on listing)

Mar 5, 08:15 CET